Effective Communication, Equality and Inclusion, Dignity and Respect

Aimed at those seeking to effectively build a working relationship between the care worker and the client to ensure their individual needs are met.

Communication

– Explore the different types of communication

– Identify and overcome barriers

– How to promote effective communication

– How to understand and meet individuals communication language needs, wishes and preferences

– The principles and practices relating to confidentiality

Equality and inclusion

– Understand responsibilities for promoting equality

– Encourage and promote equality in the workplace

– Tackle all forms of discrimination

– Understand the Equality Act 2010 and the 9 protected characteristics

Dignity and Respect

– Treat people individually without undermining a person’s self respect regardless of any differences or needs they may have.

– Practical and organisational factors that affect dignity

– How to meet regulatory requirements (Health and Social Care Act 2008, The Care Act 2014) and report any concerns.