Half day
Providing Care workers with a fundamental understanding to equip them to deliver person centered care.
Aimed at those seeking to effectively build a working relationship between the care worker and the client to ensure their individual needs are met.
Communication
– Explore the different types of communication
– Identify and overcome barriers
– How to promote effective communication
– How to understand and meet individuals communication language needs, wishes and preferences
– The principles and practices relating to confidentiality
Equality and inclusion
– Understand responsibilities for promoting equality
– Encourage and promote equality in the workplace
– Tackle all forms of discrimination
– Understand the Equality Act 2010 and the 9 protected characteristics
Dignity and Respect
– Treat people individually without undermining a person’s self respect regardless of any differences or needs they may have.
– Practical and organisational factors that affect dignity
– How to meet regulatory requirements (Health and Social Care Act 2008, The Care Act 2014) and report any concerns.
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"Thank you for today's training with my team. The delivery of the training was engaging and well presented. "